Privacy Policy
Effective Date: April 4, 2026
Last Updated: April 4, 2026
SmileNOW Dental (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.smilenowdentistry.com, use our online chat, or contact our office.
1. Information We Collect
Information You Provide
- Contact information — name, phone number, and email address submitted through our contact forms or chat widget
- Appointment requests — preferred dates, times, and the nature of your dental concern
- Chat conversations — messages you send through our live chat or AI virtual assistant
Information Collected Automatically
- Usage data — pages visited, time spent on pages, browser type, and referring URL
- Device information — IP address, operating system, and device type
- Cookies — session cookies used to maintain chat sessions and site functionality (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule appointments
- Provide customer support through our live agent and AI chat system
- Send appointment confirmations and reminders
- Improve our website and patient experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. AI Chat & Virtual Assistant
Our website uses an AI-powered chat widget to assist visitors with questions about our services, office hours, and appointment scheduling. Please be aware:
- Chat conversations may be reviewed by our front office staff
- Do not submit sensitive medical records or insurance information through the chat
- The AI assistant is for general information only and does not constitute medical advice
- Chat session data is stored securely on our servers and retained for up to 90 days
4. HIPAA Notice
SmileNOW Dental is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) collected in the course of your dental care is governed by our separate HIPAA Notice of Privacy Practices, available at our office or upon request. This website Privacy Policy covers information collected through our website and chat only.
5. Information Sharing
We may share your information only in the following circumstances:
- Service providers — trusted vendors who assist with website hosting, communication, and scheduling, bound by confidentiality agreements
- Legal requirements — when required by law, court order, or governmental authority
- Business transfers — in connection with a merger, acquisition, or sale of our practice, with notice provided to you
6. Cookies
We use the following types of cookies:
- Essential cookies — required for the chat widget and site functionality to operate
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
You may disable cookies in your browser settings, though this may affect certain site features including the chat widget.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at the information below.
9. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
SmileNOW Dental
1760 W 6th Street, Suite 100A
Corona, CA 92882
(951) 735-7300
✉ smilecorona@hotmail.com
www.smilenowdentistry.com